PMID: 9555518Jul 1, 1996Paper

Expectations and satisfaction of patients in home care--a qualitative study

Vård i Norden
A C Gäfvert, A C Ek

Abstract

The purpose of this study was to illuminate the following questions, What do the district nurses think about the expectations of the patients during a home-visit? Which are the expectations of the patients concerning the home-visit done by a district nurse? The district nurses in a primary health care-centre and the patients that received home nursing in the primary health care district constituted the population. Ten nurses and twenty patients participated in the study. The method was qualitative with a hermeneutical approach. The tape-recorded interviews were transcribed verbatim to constitute the empirical material for analysis and interpretation. The theoretical starting point was the concept of patient satisfaction. In the analysis and interpretation the following dimensions appeared; knowledge--professionalism, art of care--patient-district nurse relationship, participation and responsibility, continuity and availability. The result shows that the patients' expectations of the district nurses were extensively met and that they were satisfied with the home nursing care. The patients expected to meet a skilled district nurse who was kind, able to listen and reassuring. The district nurses think that the patients expect to m...Continue Reading

References

Nov 1, 1991·Journal of Advanced Nursing·L von Essen, P O Sjödén
Jan 1, 1993·Journal of Community Health Nursing·R Laferriere
Mar 1, 1993·Quality Assurance in Health Care : the Official Journal of the International Society for Quality Assurance in Health Care·M Ehnfors, B Smedby

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Citations

Sep 1, 2005·Journal of Advanced Nursing·Asa HornstenHerbert Sandstrom
Oct 22, 2013·International Journal of Qualitative Studies on Health and Well-being·Siri Andreassen DevikOve Hellzen
Nov 26, 2002·Scandinavian Journal of Caring Sciences·Peter JohanssonBengt Fridlund

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