Experience Feedback Committee: a management tool to improve patient safety in mental health

Annals of General Psychiatry
Bastien BoussatPatrice François

Abstract

A management tool, called the Experience Feedback Committee, has been applied for patient safety and successfully used in medical departments. The purpose of this study was to analyse the functioning of an Experience Feedback Committee in a psychiatric department and to explore its contribution to the particular issues of patient safety in mental health. We conducted a descriptive study based on all the written documents produced by the Experience Feedback Committee between March 2010 and January 2013. The study was conducted in Grenoble University Hospital in France. We analysed all reported incidents, reports of meetings and event analysis reports. Adverse events were classified according to the Conceptual Framework for the International Classification for Patient Safety. A total of 30 meetings were attended by 22 professionals including seven physicians and 12 paramedical practitioners. We identified 475 incidents reported to the Experience Feedback Committee. Most of them (92 %) had no medical consequence for the patient. Eleven incidents were investigated with an analysis method inspired by civil aviation security systems. Twenty-one corrective actions were set up, including eight responses to the specific problems of a me...Continue Reading

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Citations

Dec 15, 2016·International nursing review·S H Hamaideh
Jul 12, 2017·British Journal of Hospital Medicine·Russell GibsonJudy McKimm
Jan 4, 2020·Journal of Medical Education and Curricular Development·Maya AboumradBradley V Watts
Dec 29, 2017·Journal of Patient Safety·Bastien BoussatPatrice François

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