Exploring staff perceptions and experiences of volunteers and visitors on the hospital ward at mealtimes using an ethnographic approach

Journal of Clinical Nursing
Ella OttreyJudi Porter

Abstract

To explore multiple perspectives and experiences of volunteer and visitor involvement and interactions at hospital mealtimes. In addition, to understand how the volunteer and visitor role at mealtimes is perceived within the hospital system. Mealtime assistance can improve patients' food intake and mealtime experience. Barriers to providing mealtime assistance include time pressures, staff availability and inadequate communication. Volunteers and visitors can encourage and assist patients at mealtimes. There is a lack of evidence on the relationship between hospital staff, volunteers and visitors. A qualitative, ethnographic approach. Sixty-seven hours of fieldwork were conducted on two subacute wards within an Australian healthcare network in 2015. Mealtime practices and interactions of hospital staff, volunteers and visitors were observed. Sixty-one staff, volunteers and visitors were interviewed in 75 ethnographic and semi-structured interviews. Data were inductively and thematically analysed. Three key themes emerged as follows: "help"-volunteers and visitors were considered helpful when they assisted patients at mealtimes, supported well-being and aided staff-patient communication; "hindrance"-staff perceived visitors as n...Continue Reading

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Citations

Aug 15, 2018·Nursing & Health Sciences·Ella OttreyClaire Palermo
Jan 29, 2020·Journal of Human Nutrition and Dietetics : the Official Journal of the British Dietetic Association·E OttreyJ Porter
Dec 17, 2020·Journal of Advanced Nursing·Kate FlintAdrienne Young
Jul 12, 2020·Clinical Nutrition : Official Journal of the European Society of Parenteral and Enteral Nutrition·Jawairia LatifChristine Baldwin

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