Exploring the evidence base of patient involvement in the management of health care services

Journal of Nursing Management
Carol A Haigh

Abstract

This paper aims to explore the evidence base of patient involvement in the management of health care services. It has been suggested that, as well as acknowledging the role that service users could play in deciding their own treatment, they should also be involved in the managerial aspects of health service delivery. However, there is no robust evidence base to support user involvement either in terms of patient preference or in terms of improved service outcomes. Seven databases were searched using the search terms 'user involvement' and 'service management'. Terms were adjusted for each database to maximize the number of hits. Each paper was graded using the sophisticated typology developed by the UK Department of Health. Four key issues emerged surrounding organizational power, shared meaning, liaison and user contribution. There is a reasonable body of robust qualitative evidence surrounding user involvement in health service management but a disappointing lack of quantitative studies or mixed methods approaches. Implications for nursing management Using the emergent messages will assist service mangers in enhancing user/provider collaborations.

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Citations

Jul 22, 2010·Nurse Education Today·Carol A Haigh
Oct 30, 2010·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Tara KielmannHilary Pinnock
Sep 13, 2012·Journal of Nursing Management·Howard Griffiths
May 5, 2016·International Journal of Health Care Quality Assurance·Sara A Kreindler, Ashley Struthers
Mar 27, 2016·Health Care Analysis : HCA : Journal of Health Philosophy and Policy·Hugh Middleton
Apr 25, 2014·Medicine, Health Care, and Philosophy·Børge Baklien, Rob Bongaardt
May 19, 2017·Disability and Rehabilitation·Christa S NanningaAnt T Lettinga

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