Exploring the Impact of Toxic Attitudes and a Toxic Environment on the Veterinary Healthcare Team

Frontiers in Veterinary Science
Irene C MooreJan M Sargeant

Abstract

The objective of this qualitative study was to compare veterinarians' and Registered Veterinary Technicians' (RVT's) perceptions of the veterinary healthcare team with respect to the impact of toxic attitudes and a toxic environment. Focus group interviews using a semi-structured interview guide and follow up probes were held with four veterinarian groups (23 companion animal veterinarians) and four Registered Veterinary Technician groups (26 RVTs). Thematic analysis of the discussions indicated both veterinarian and RVT participants felt team members with manifestations of toxic attitudes negatively impacted veterinary team function. These manifestations included people being disrespectful, being resistant to change, always wanting to be the "go to person," avoiding conflict, and lacking motivation. When conflict was ignored, or when people with toxic attitudes were not addressed, a toxic environment often resulted. A toxic environment sometimes manifested when "broken communication and tension between staff members" occurred as a result of employees lacking confidence, skills, or knowledge not being managed properly. It also occurred when employees did not feel appreciated, when there was difficulty coping with turnover, and ...Continue Reading

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Aug 26, 2014·Journal of the American Veterinary Medical Association·Irene C MooreJan M Sargeant

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May 23, 2020·Animals : an Open Access Journal From MDPI·Joanna WojtackaJoanna Szteyn
Dec 16, 2020·Irish Veterinary Journal·Joanna WojtackaJózef Szarek

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