Factors Influencing Patient Satisfaction in Plastic Surgery: A Nationwide Analysis

Plastic and Reconstructive Surgery
Kevin ChenNeil Tanna

Abstract

Patient satisfaction surveys are an increasingly important part of health care, influencing the practice of physicians. Press Ganey has developed tools to assess physician and department performance that are used by 50 percent of hospitals in the United States and over 10,000 health care organizations. The authors sought to evaluate the factors that influence patient satisfaction in plastic surgery patients both locally and nationally. A 24-item Press Ganey survey was distributed to patients of 686 participating plastic surgeons nationwide, including those at the authors' home institution. The responses from January to December of 2016 were analyzed retrospectively with Pearson correlation coefficients. The items "likelihood to recommend provider" and "likelihood to recommend practice" were correlated to all other items of the survey, as these items have been shown to be surrogates for overall satisfaction. There were 411 survey responses from patients in the Northwell Health System and 36,836 responses from patients nationally. Items that were not well correlated (r < 0.5) with "likelihood to recommend practice" or "provider" were items such as wait time and courtesy of registration staff. The items that were best correlated (...Continue Reading

References

Feb 11, 1999·Annals of Plastic Surgery·K C ChungE G Wilkins
Nov 26, 2005·Journal of General Internal Medicine·Clarence H Braddock, Lois Snyder
Feb 7, 2009·Health Marketing Quarterly·George MiaoulisMargaret M Snow
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May 5, 2017·Journal of Healthcare Management / American College of Healthcare Executives·Kimberly M DanielsAmir H Taghinia

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Citations

Sep 1, 2019·American Journal of Medical Quality : the Official Journal of the American College of Medical Quality·Susan CongiustaIra S Nash
May 23, 2020·Plastic and Reconstructive Surgery. Global Open·Lara L DevganTugce Ozturk
Jan 23, 2021·Hand : Official Journal of the American Association for Hand Surgery·Lauren M ShapiroRobin N Kamal
Jan 19, 2021·Journal of Patient Experience·Cindy NguyenJason R Somogyi
Feb 11, 2021·Plastic and Reconstructive Surgery·Amjed Abu-GhnameLarry H Hollier
Mar 26, 2021·Medicine·Andrew R StephensNikolas H Kazmers
Jul 29, 2021·The Journal of Craniofacial Surgery·Bishara S Atiyeh, Fadl Chahine
Sep 20, 2021·Aesthetic Surgery Journal·Christopher C TsengBoris Paskhover

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