Factors influencing patients' satisfaction at different levels of health facilities in Bangladesh: Results from patient exit interviews

PloS One
Gourab AdhikaryMd Jasim Uddin

Abstract

There is a paucity in current literature about the level of patients' satisfaction and factors influencing it in Bangladesh health system. We aimed to measure the level of patients' satisfaction across different types and levels of healthcare facilities and to determine which factors influence this satisfaction level. A patient exit interview was carried out among 2207 patients attending selected health facilities in two administrative divisions of Bangladesh, namely Rajshahi and Sylhet. Information on healthcare experience and satisfaction with received care was collected through an electronic structured questionnaire. Information about 'overall satisfaction with healthcare' was collected on a 10-point scale and then dichotomized based on the median-split. Binomial logistic regressions, both simple and multivariable, were conducted to identify which factors contribute significantly to patients' satisfaction. We found that 63.2% of the participants were satisfied with the healthcare service they received. Patients attending the private facilities had the highest level of satisfaction (i.e. 73%) and patients attending the primary care facilities had the lowest level of satisfaction (i.e. 52%). Factors like convenient opening hou...Continue Reading

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Citations

Aug 4, 2018·International Journal of Environmental Research and Public Health·Abdur Razzaque SarkerJahangir A M Khan
Aug 4, 2020·Journal of Pharmacy & Bioallied Sciences·Munzur-E- Murshid, Mainul Haque
Oct 27, 2020·Journal of Pharmacy & Bioallied Sciences·Madhur VermaRamnika Aggarwal
Nov 13, 2020·South African Family Practice : Official Journal of the South African Academy of Family Practice/Primary Care·Gulnaz Mohamoud, Robert Mash
Dec 31, 2021·Community Dentistry and Oral Epidemiology·Naiana Braga da SilvaWilton Wilney Nascimento Padilha

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