Family bedside orientations: An innovative peer support model to enhance a culture of family-centred care at the Stollery Children's Hospital

Paediatrics & Child Health
Lindsay M WodinskiKaren L L Forbes

Abstract

This paper presents family bedside orientations, an innovative bedside peer support model for families of paediatric patients piloted in one unit at the Stollery Children's Hospital in Edmonton, Alberta. The model invites family members of former patients back to the hospital as volunteer peer mentors responsible for meeting one-on-one with current inpatient families to provide a listening presence, discuss patient safety practices and encourage families to participate in their child's care. Using qualitative and quantitative data collection methods, the model was evaluated over 1 year (December 2014 to December 2015). Data sources included peer mentor field notes (from 163 visits) detailing the number of family bedside orientations completed by peer mentors and how they interacted with families, as well as post-visit family (n=35) surveys, Hospital-Child Inpatient Experience Survey data, peer mentor (n=6) questionnaires, focus groups with unit staff (n=10) and interviews with members of the project leadership team (n=5). Our findings indicated that family bedside orientations became an established practice in the pilot unit and positively impacted family care experiences. We attribute these successes to championing and support...Continue Reading

References

Feb 15, 2011·Maternal and Child Health Journal·Dennis Z KuoJohn M Neff
Feb 1, 2012·Pediatrics·UNKNOWN COMMITTEE ON HOSPITAL CARE and INSTITUTE FOR PATIENT- AND FAMILY-CENTERED CARE
May 4, 2013·Pediatric Clinics of North America·Kathleen L MeertSusan Eggly
Jan 17, 2015·MCN. the American Journal of Maternal Child Nursing·Kara NicholsKaren Balakas
Nov 3, 2015·American Journal of Critical Care : an Official Publication, American Association of Critical-Care Nurses·Angela BlankenshipJanet M Simsic

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Citations

Jan 28, 2020·Journal of the American Medical Informatics Association : JAMIA·Shefali HaldarWanda Pratt

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