Framework for Evaluating and Implementing Inpatient Portals: a Multi-stakeholder Perspective

Journal of Medical Systems
Daniel M WalkerAnn Scheck McAlearney

Abstract

Inpatient portals are emerging as an important tool to support patient care and are increasingly being adopted in hospitals. However, best practices concerning the implementation, use, and impact of these portals are poorly understood. To improve evaluation and implementation efforts, this paper develops a logic model that can help researchers and hospital managers in deploying and assessing the impact of inpatient portals. Guided by the Systems Engineering Initiative for Patient Safety (SEIPS) framework, we held a series of two focus groups (n = 12 and n = 8, respectively) and an online forum (n = 14) including hospital administrators, clinicians, patients, and information technology team members to learn from these stakeholders about the system-wide implementation and evaluation of an inpatient portal at an academic medical center in the United States. These sessions were supplemented with a Nominal Group process to assess the relative importance and feasibility of evaluation areas. Our Logic Model highlights that patients are at the center of the multi-stakeholder context within which inpatient portals are being implemented, and that collaborative work is necessary for successful implementation and evaluation of the tool. Th...Continue Reading

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Citations

Nov 27, 2018·Journal of the American Medical Informatics Association : JAMIA·Naleef FareedAnn Scheck McAlearney
Jun 20, 2020·Medical Care Research and Review : MCRR·Ann Scheck McAlearneyTimothy R Huerta
Jan 13, 2021·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Nicole E WernerRichard J Holden
May 28, 2021·BMJ Quality & Safety·Richard J Holden, Pascale Carayon

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