Hospital differences in patient satisfaction with care for breast, colorectal, lung and prostate cancers

European Journal of Cancer : Official Journal for European Organization for Research and Treatment of Cancer (EORTC) [and] European Association for Cancer Research (EACR)
Christopher Sherlaw-JohnsonMark McCarthy

Abstract

We have investigated cancer patient satisfaction with care and the extent to which it varies between and within hospitals. A national survey of cancer patients in England with questions in 10 different dimensions for four common cancers: breast, colorectal, lung and prostate (55,674 patients). We compared hospitals across tumour types, and against the national average. Dissatisfaction was greater (p<0.001) in younger, female patients. Breast cancer patients expressed least, and prostate cancer patients expressed greatest dissatisfaction. Breast, colorectal and prostate cancers showed significant (p<0.001) pair-wise correlations for standardised satisfaction scores, particularly for in-hospital care. Summed hospital satisfaction scores showed significant associations across different dimensions of care. Cancer patient satisfaction is measurably different between hospitals, as well as by tumour type. For many aspects of care there is evidence of systemic hospital-level factors that influence satisfaction as well as factors common to the care pathways experienced by individual patients. Factors amenable to clinical or managerial intervention deserve further investigation.

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Citations

Sep 10, 2013·Supportive Care in Cancer : Official Journal of the Multinational Association of Supportive Care in Cancer·Digant GuptaChristopher G Lis
May 30, 2013·Breast Cancer Research and Treatment·Marilyn L KwanLawrence H Kushi
Mar 5, 2013·European Journal of Oncology Nursing : the Official Journal of European Oncology Nursing Society·Andreas Charalambous
Oct 15, 2013·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Digant GuptaChristopher G Lis
Jan 8, 2009·Journal of Public Health·Mark McCarthy
Aug 18, 2010·Journal of Clinical Oncology : Official Journal of the American Society of Clinical Oncology·John Z AyanianDavid P Harrington
Nov 16, 2012·Patient Preference and Adherence·Digant GuptaChristopher G Lis
Nov 26, 2009·Patient Preference and Adherence·Christopher G LisDigant Gupta
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Jan 27, 2009·European Journal of Cancer : Official Journal for European Organization for Research and Treatment of Cancer (EORTC) [and] European Association for Cancer Research (EACR)·Olga C DammanHerman J Sixma
Sep 30, 2015·BMC Health Services Research·Dominique TremblayDjamal Berbiche
Jan 13, 2021·Journal of Cancer Education : the Official Journal of the American Association for Cancer Education·R SamantJ Meng
Jan 24, 2021·Supportive Care in Cancer : Official Journal of the Multinational Association of Supportive Care in Cancer·Alfons HervàsAlba Vall
Oct 17, 2019·Bulletin du cancer·Julie VardanegaVirginie Nerich

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