How do healthcare consumers process and evaluate comparative healthcare information? A qualitative study using cognitive interviews.

BMC Public Health
Olga C DammanPeter P Groenewegen

Abstract

To date, online public healthcare reports have not been effectively used by consumers. Therefore, we qualitatively examined how healthcare consumers process and evaluate comparative healthcare information on the Internet. Using semi-structured cognitive interviews, interviewees (n = 20) were asked to think aloud and answer questions, as they were prompted with three Dutch web pages providing comparative healthcare information. We identified twelve themes from consumers' thoughts and evaluations. These themes were categorized under four important areas of interest: (1) a response to the design; (2) a response to the information content; (3) the use of the information, and (4) the purpose of the information. Several barriers to an effective use of comparative healthcare information were identified, such as too much information and the ambiguity of terms presented on websites. Particularly important for future research is the question of how comparative healthcare information can be integrated with alternative information, such as patient reviews on the Internet. Furthermore, the readability of quality of care concepts is an issue that needs further attention, both from websites and communication experts.

References

Feb 1, 1991·Journal of Personality and Social Psychology·T D Wilson, J W Schooler
Oct 1, 1996·Psychological Review·G Gigerenzer, D G Goldstein
Dec 9, 1992·Health Marketing Quarterly·A M Thompson, P F Kaminski
Jun 2, 2000·The Milbank Quarterly·R FeldmanJ Schultz
Apr 17, 2001·Journal of Aging & Social Policy·L A McCormackJ A Sangl
Jun 5, 2001·Quality in Health Care : QHC·E C Schneider, T Lieberman
Aug 30, 2001·Research in Nursing & Health·M Sandelowski
Mar 7, 2002·Medical Care Research and Review : MCRR·Judith H HibbardElizabeth Jael
Mar 7, 2002·Medical Care Research and Review : MCRR·Mary E Vaiana, Elizabeth A McGlynn
May 22, 2002·JAMA : the Journal of the American Medical Association·Gunther EysenbachEun-Ryoung Sa
May 31, 2002·Health Services Research·Judith H HibbardMelissa L Finucane
Sep 11, 2002·Medical Care Research and Review : MCRR·Donna O FarleyRon D Hays
Jan 25, 2003·Medical Care·Judith H Hibbard
Nov 13, 2004·Journal of Personality and Social Psychology·Ap Dijksterhuis
Aug 19, 2005·Journal of Health Economics·Ginger Zhe Jin, Alan T Sorensen
Sep 3, 2005·International Journal of Medical Informatics·Samantha AdamsMarc Berg
Dec 1, 2005·Health Services Research·Shoshanna SofaerJenny Crabb
Apr 5, 2007·Medical Care Research and Review : MCRR·Ellen PetersC K Mertz
Nov 1, 2007·Health Care Analysis : HCA : Journal of Health Philosophy and Policy·Samantha Adams, Antoinette de Bont
Jan 16, 2008·Annals of Internal Medicine·Constance H FungPaul G Shekelle

❮ Previous
Next ❯

Citations

May 24, 2011·European Journal of Public Health·Diana Delnoij, Wolf Sauter
Sep 11, 2012·BMC Medical Informatics and Decision Making·Nicolien C ZwijnenbergJany Rademakers
Aug 24, 2012·BMC Health Services Research·Aafke VictoorJany J D J M Rademakers
Jul 30, 2011·Bundesgesundheitsblatt, Gesundheitsforschung, Gesundheitsschutz·W de Cruppé, M Geraedts
Oct 28, 2014·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Maarten W KrolJany J D J M Rademakers
Jun 2, 2015·Australian Health Review : a Publication of the Australian Hospital Association·Tim LuckettPatricia M Davidson
Feb 16, 2013·International Dental Journal·Rutger E SonneveldGert-Jan Truin
Dec 20, 2011·Patient Education and Counseling·Max GeraedtsWerner de Cruppé
Sep 4, 2016·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Nicolien C ZwijnenbergCordula Wagner
Aug 17, 2011·Medical Decision Making : an International Journal of the Society for Medical Decision Making·Olga C DammanMichelle Hendriks
Aug 1, 2013·Health Services Management Research : an Official Journal of the Association of University Programs in Health Administration·Florian Drevs
Jan 17, 2015·Health Services Management Research : an Official Journal of the Association of University Programs in Health Administration·Christoph GebeleAnn-Kathrin Seemann
Oct 11, 2017·Australian Health Review : a Publication of the Australian Hospital Association·Rachel CanawayMargaret Kelaher
Jun 23, 2019·Medical Decision Making : an International Journal of the Society for Medical Decision Making·Susan ChimonasAllison Lipitz-Snyderman
Feb 16, 2020·International Journal of Environmental Research and Public Health·Artur Strzelecki
Sep 29, 2018·Orthopaedic Journal of Sports Medicine·Scott KoenigR Frank Henn
Oct 10, 2020·Sociology of Health & Illness·Apurv Chauhan, Catherine Campbell
Jan 9, 2021·Annals of Surgical Oncology·Zhi Ven FongLara N Traeger
Jan 26, 2021·Quality Management in Health Care·Minakshi Raj, Jane Banaszak-Holl
Sep 29, 2020··Jessica Lynn Campbell, Jessica Lynn Campbell

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.

© 2022 Meta ULC. All rights reserved