How to measure cultural competence when evaluating patient-centred care: a scoping review

BMJ Open
Sadia AhmedMaria-Jose Santana

Abstract

The purpose of this study was to identify patient-centred quality indicators (PC-QI) and measures for measuring cultural competence in healthcare. Scoping review. All care settings. A search of CINAHL, EMBASE, MEDLINE, PsycINFO, Social Work Abstracts and SocINDEX, and the grey literature was conducted to identify relevant studies. Studies were included if they reported indicators or measures for cultural competence. We differentiated PC-QIs from measures: PC-QIs were identified as a unit of measurement of the performance of the healthcare system, which reflects what matters to patients and families, and to any individual that is in contact with healthcare services. In contrast, measures evaluate delivery of patient-centred care, in the form of a survey and/or checklist. Data collected included publication year and type, country, ethnocultural groups and mention of quality indicator and/or measures for cultural competence. The search yielded a total of 786 abstracts and sources, of which 16 were included in the review. Twelve out of 16 sources reported measures for cultural competence, for a total of 10 measures. Identified domains from the measures included: physical environment, staff awareness of attitudes and values, diversi...Continue Reading

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Citations

Oct 19, 2019·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Reema HarrisonDesiree Leone
Dec 3, 2021·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Kimberly ManaliliMaria J Santana

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