Identified obstacles and prerequisites in telenurses' work environment - a modified Delphi study

BMC Health Services Research
Annica BjorkmanAnna Carin Wahlberg

Abstract

Telenursing is an expanding part of healthcare, staffed with registered nurses whose work environment is typical of a call centre. Work-related stress has been shown to be a major problem in nurses' work environments and of importance to the outcome of care, patient safety, nurse job satisfaction and burnout. Today, however, we have a limited understanding of and knowledge about the work environment for telenurses. The aim of the present study is to explore and reach consensus on perceived important obstacles and prerequisites in telenurses' work environment. A modified Delphi design, using qualitative as well as quantitative data sequentially through three phases, was taken. Data were initially collected via semi-structured interviews (Phase I) and later using a web survey (Phase II-III) between March 2015 and March 2016. The findings present a consensus view of telenurses' experiences of important obstacles and prerequisites in their work environment. Central to the findings are the aspects of telenurses having a demanding work, cognitive fatigue and having no opportunity for recovery during the work shift was ranked as important obstacles. Highly ranked prerequisites for managing were being able to focus on one caller at a t...Continue Reading

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Citations

Jul 11, 2018·Journal of Clinical Nursing·Anna Carin Wahlberg, Annica Bjorkman
Dec 29, 2020·Nursing Open·Silje Rysst Gustafsson, Irene Eriksson
Sep 12, 2020·International Journal of Nursing Studies·Jane GifkinsAshlea Troth

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