Impact of patient and family communication in a pediatric emergency department on likelihood to recommend

Pediatric Emergency Care
Mary Beth JohnsonDavid A Guss

Abstract

Identify the specific patient experience variables that most strongly predict satisfaction as measured by the likelihood to recommend rating. We performed a retrospective analysis of a patient satisfaction survey distributed to patients during their visit to an academic children's hospital emergency department (ED) during a 3-month period. Any incomplete or incorrectly completed surveys were excluded. The associations between staff communication variables and "likelihood to recommend" were assessed while controlling for daily ED flow data. A total of 3135 surveys were completed with 825 (26%) excluded for incomplete or incorrect entry. After controlling for daily census, median daily wait time and median daily length of stay, the communication question that asks if the nurse or physician kept them informed while in the examination room had the strongest association (odds ratio, 12.2; 95% confidence interval, 9.3-16.1; P < 0.001), with the response of "always" likely to recommend this ED. This study demonstrates that keeping patients and their families informed has a more positive effect on patient satisfaction than any other variable studied even in the setting of increased census and wait times.

References

Jul 1, 1991·Annals of Emergency Medicine·H Björvell, J Stieg
Mar 1, 1993·Annals of Emergency Medicine·S Krishel, L J Baraff
Mar 1, 1993·Annals of Emergency Medicine·B BurschR Shaw
Nov 1, 1996·The Journal of Emergency Medicine·K J Rhee, J Bird
Jan 19, 1999·Journal of Behavioral Medicine·P R YarnoldS L Adams
Mar 3, 1999·Journal of General Internal Medicine·O CarrasquilloH R Burstin
Jan 6, 2000·European Journal of Emergency Medicine : Official Journal of the European Society for Emergency Medicine·M KologluM Cakmakci
Apr 28, 2000·Annals of Emergency Medicine·B C SunH R Burstin
Jul 25, 2000·Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine·A TroutJ R Hedges
Jul 27, 2001·Annals of Emergency Medicine·M P NerneyP D Friedmann
Oct 27, 2001·Annals of Emergency Medicine·B C SunH R Burstin
Jan 5, 2002·Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine·Jerris R HedgesA Roy Magnusson
Oct 9, 2002·The American Journal of Emergency Medicine·T Paul TranMichael C Wadman
Jul 18, 2003·Harvard Review of Psychiatry·Anne O Calabresi, James E Sabin
Jan 8, 2004·Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine·Edwin D BoudreauxGlenn N Jones
Feb 5, 2004·Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine·Edwin D BoudreauxBrigitte M Baumann
Aug 31, 2004·Emergency Medicine Journal : EMJ·C Taylor, J R Benger
Oct 2, 2004·Annals of Emergency Medicine·Benjamin C SunThomas Stair
Mar 22, 2006·International Journal of Health Care Quality Assurance Incorporating Leadership in Health Services·Rade B Vukmir
May 4, 2006·Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine·Edwin D BoudreauxBrigitte M Baumann
Mar 14, 2009·Annals of Emergency Medicine·Ghazwan TomaLouise-Ann McNutt

❮ Previous
Next ❯

Citations

Dec 22, 2015·Emergency Medicine Australasia : EMA·Xien Lei LiversidgeSimone Elise Taylor
Jun 16, 2016·Japan Journal of Nursing Science : JJNS·Heesook Son, Young-Hee Yom
Nov 4, 2016·American Journal of Medical Quality : the Official Journal of the American College of Medical Quality·Gang YeStephen Lawless
Jan 16, 2016·Korean journal of pediatrics·Hye Young JangJin Hee Lee
Mar 15, 2018·Diagnosis·Mark L GraberQuentin Eichbaum
Oct 26, 2018·International Journal of Health Care Quality Assurance·Esmat SwallmehAmr Arisha
Sep 7, 2018·Journal of General Internal Medicine·Lucy SchulsonBruce E Landon
Jul 9, 2021·Pediatric Quality & Safety·Beth L EmersonMatthew Grossman
Feb 13, 2018·Journal of Patient Safety·Mher BarbarianAlexander Sasha Dubrovsky

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.

Related Papers

Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine
Edwin D BoudreauxGlenn N Jones
Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine
Nathan MagaretJ R Hedges
© 2022 Meta ULC. All rights reserved