Impact of relational coordination on staff and patient outcomes in outpatient surgical clinics.

Health Care Management Review
Jody H GittellDale Collins Vidal

Abstract

Pressures are increasing for clinicians to provide high-quality, efficient care, leading to increased concerns about staff burnout. This study asks whether staff well-being can be achieved in ways that are also beneficial for the patient's experience of care. It explores whether relational coordination can contribute to both staff well-being and patient satisfaction in outpatient surgical clinics where time constraints paired with high needs for information transfer increase both the need for and the challenge of achieving timely and accurate communication. We studied relational coordination among surgeons, nurses, residents, administrators, technicians, and secretaries in 11 outpatient surgical clinics. Data were combined from a staff and a patient survey to conduct a cross-sectional study. Data were analyzed using ordinary least squares and random effects regression models. Relational coordination among all workgroups was significantly associated with staff outcomes, including job satisfaction, work engagement, and burnout. Relational coordination was also significantly associated with patients' satisfaction with staff and their overall visit, though the association between relational coordination and patients' satisfaction w...Continue Reading

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Citations

Jul 31, 2019·BMC Health Services Research·Birgitte TørringErik Elgaard Sørensen
Aug 17, 2020·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Generosa Do NascimentoJanet E Anderson
Jun 10, 2021·Journal of Community Psychology·Ignacio Ramos-VidalIngrid Wehdking
Sep 10, 2021·American Journal of Public Health·Meg LovejoyLisa F Berkman
Jan 6, 2021·Health Care Management Review·Samuel C ThompsonEric W Ford

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