Implementation of a "second victim" program in a pediatric hospital

American Journal of Health-system Pharmacy : AJHP : Official Journal of the American Society of Health-System Pharmacists
Kara D KrzanJay Mirtallo

Abstract

A formal support program for pharmacy employees involved in adverse drug events, patient-related injuries, and other traumatic work experiences is described. Healthcare workers are sometimes referred to as the "second victims" of patient care mishaps due to the anxiety, loss of confidence, and career uncertainty they may experience. After a survey indicating that about 30% of its staff had been involved in a second-victim event, the Nationwide Children's Hospital (NCH) pharmacy department implemented a peer-based support initiative (the YOU Matter program) based on an established three-tiered intervention model. All staff members are trained to identify second victims. The core of the program is a team of trained peer supporters who serve as first responders; if additional support is required, referrals to behavioral health, social work, and employee assistance personnel are made as appropriate. Staff members involved in troubling work-related events can seek support via a Web-based portal for event reporting and discussion. Since the launch of the NCH second victim program, the team of trained peer supporters has been expanded from 13 to over 120. In a postimplementation survey, 85% of the NCH pharmacy department staff indicat...Continue Reading

References

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Sep 21, 2013·American Journal of Health-system Pharmacy : AJHP : Official Journal of the American Society of Health-System Pharmacists·Jenna MerandiJay M Mirtallo

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Citations

Dec 15, 2015·Seminars in Pediatric Surgery·Louis M Marmon, Kurt Heiss
Jan 20, 2018·Journal of Medical Education and Curricular Development·Brenda BurschPatricia Lester
Sep 28, 2018·American Journal of Health-system Pharmacy : AJHP : Official Journal of the American Society of Health-System Pharmacists·Molly Billstein-LeberJennifer J Robertson
Mar 20, 2015·American Journal of Health-system Pharmacy : AJHP : Official Journal of the American Society of Health-System Pharmacists·Natasha Nicol
Dec 8, 2017·AACN Advanced Critical Care·Linda M Tamburri
Aug 14, 2019·Scandinavian Journal of Public Health·Puvashnee NydooJagidesa Moodley
Jul 8, 2020·International Journal of Environmental Research and Public Health·Mari LiukkaSusanna Tella
Sep 10, 2020·Ethik in der Medizin : Organ der Akademie für Ethik in der Medizin·Kurt W Schmidt
Jun 21, 2017·Pediatric Quality & Safety·Jenna MerandiSusan D Scott
Oct 29, 2020·Journal of Nursing Management·Robyn E FinneyEnid Y Rivera-Chiauzzi
Apr 23, 2021·Revista da Escola de Enfermagem da U S P·Ellen Regina Sevilla QuadradoFlávia de Oliveira Motta Maia
Jun 3, 2021·International Journal of Environmental Research and Public Health·Isolde Martina BuschMichela Rimondini

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