Improvements in patient care: videoconferencing to improve access to interpreters during clinical consultations for refugee and immigrant patients

Australian Health Review : a Publication of the Australian Hospital Association
Thomas R SchulzBeverley-Ann Biggs

Abstract

To demonstrate the suitability of accessing interpreters via videoconference for medical consultations and to assess doctor and patient perceptions of this compared with either on-site or telephone interpreting. We assessed the suitability and acceptability of accessing interpreters via videoconference during out-patient clinical consultations in two situations: (i) when the doctor and patient were in a consulting room at a central hospital and the interpreter sat remotely; and (ii) when the doctor, patient and interpreter were each at separate sites (during a telehealth consultation). The main outcome measures were patient and doctor satisfaction, number of problems recorded and acceptability compared with other methods for accessing an interpreter. Ninety-eight per cent of patients were satisfied overall with the use of an interpreter by video. When comparing videoconference interpreting with telephone interpreting, 82% of patients thought having an interpreter via video was better or much better, 15% thought it was the same and 3% considered it worse. Compared with on-site interpreting, 16% found videoconferencing better or much better, 58% considered it the same and 24% considered it worse or much worse. The present study h...Continue Reading

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Citations

Apr 27, 2019·Asia-Pacific Psychiatry : Official Journal of the Pacific Rim College of Psychiatrists·Betty HaralambousDina LoGiudice
Feb 12, 2020·Telemedicine Journal and E-health : the Official Journal of the American Telemedicine Association·Ilana SigalJames P Marcin
Feb 18, 2016·Australian Health Review : a Publication of the Australian Hospital Association·Lindsey RossGeraldine Duncan
Jan 23, 2018·Journal of Clinical Nursing·Suzanne M WilleyMeredith McIntyre
Apr 2, 2020·Journal of Telemedicine and Telecare·Kerry HwangBetty Haralambous
Jul 20, 2018·Australian Health Review : a Publication of the Australian Hospital Association·Corey JosephAngela Melder
Nov 11, 2020·Patient Education and Counseling·Nataly R Espinoza SuarezAmelia K Barwise
May 11, 2021·Clinical Social Work Journal·Lindsey DisneyDana Evans
Jun 2, 2021·American Journal of Speech-language Pathology·Madeline RaatzClare L Burns
Aug 14, 2021·Journal of Clinical and Experimental Neuropsychology·Margaret B PulsiferJanet C Sherman

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