Improving communication skills: feedback from faculty and residents

Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine
Jonathan Sherbino, Glen Bandiera

Abstract

To determine common themes in faculty and peer feedback for emergency medicine (EM) resident oral presentations. From January to July 2005, all EM residents received written feedback on communication skills from two faculty and two peer reviewers. The feedback forms were analyzed by using formal grounded theory. The two investigators independently reviewed 25% of the forms to generate a code of general categories and specific qualifiers. The independent codes were merged by consensus into a common code. All forms were independently coded by the two investigators using the common code. Coding disagreements were resolved by consensus, yielding a uniform inventory of feedback categories and qualifiers. Twenty-one of 23 residents participated. Three hundred seventy-two data points were coded, with an interrater agreement of 85.7%. The five most common feedback themes were as follows: focus on key and relevant teaching points; increase audience participation; encourage higher level thinking; decrease content per slide; and add missing content relevant to teaching point. Peers differed from faculty, mentioning more frequently encourage higher level thinking and add missing content relevant to teaching point. Faculty differed from pee...Continue Reading

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Citations

Apr 28, 2012·American Journal of Surgery·Aaron R JensenKristine E Calhoun
Aug 9, 2011·Annals of Emergency Medicine·Chad S KesslerEvie G Marcolini
Sep 1, 2015·Journal of the American College of Radiology : JACR·Aaron JenDavid M Naeger
Jan 28, 2010·Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine·Lalena M YarrisUNKNOWN Emergency Medicine Education Research Group (EMERGe)
Oct 11, 2017·Academic Medicine : Journal of the Association of American Medical Colleges·Robert Bing-YouDina McKelvy
Nov 20, 2015·American Journal of Health-system Pharmacy : AJHP : Official Journal of the American Society of Health-System Pharmacists·Laura Meyer-Junco
Jul 30, 2015·Journal of Graduate Medical Education·Maria Syl D de la CruzLeslie A Wimsatt

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