Improving the user experience of patient versions of clinical guidelines: user testing of a Scottish Intercollegiate Guideline Network (SIGN) patient version

BMC Health Services Research
Naomi FearnsDuncan Service

Abstract

Guideline producers are increasingly producing versions of guidelines for the public, and knowledge of what the public want from them is also increasing. The aim of this study was to user test a patient version of a SIGN clinical guideline that was designed based on preliminary work for the DECIDE project. SIGN is the leading national guideline producer in Scotland. People with a diagnosis of glaucoma and non-professional carers were recruited from across Scotland. User testing was conducted using a think-aloud protocol method. Each session was conducted by one interviewer and one observer. All sessions were recorded and transcribed. The data was analysed, problems with the guideline were identified and resolved and key findings were themed using a user experience model. Thirteen user testing sessions with people with glaucoma and one with a carer were conducted. Key facilitators of desirability and usability identified include clear branding as a patient version and a clearly described purpose, audience and contents page. Other facilitators include a "friendly" tone which is achieved by the use of colour, quotes, icons, simple language and charts, and brief chunked text. The value and usefulness of the patient guideline was in...Continue Reading

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Citations

Mar 14, 2020·Journal of Medical Internet Research·Harrison AnzingerLisa Hartling
May 30, 2020·International Journal of Environmental Research and Public Health·Linda ManssonMarlene Sandlund
Jul 22, 2020·International Journal of Stroke : Official Journal of the International Stroke Society·M GreenhamUNKNOWN Victorian Subacute Childhood Stroke Advisory Committee
Mar 25, 2016·Current Medical Research and Opinion·Peter M J M JongenIngrid Hegger
Dec 2, 2017·Phytotherapy Research : PTR·Cristiano Colalto
Aug 9, 2017·Endocrine Practice : Official Journal of the American College of Endocrinology and the American Association of Clinical Endocrinologists·Jeffrey I MechanickSikarin Upala
May 10, 2018·Journal of the American Medical Informatics Association : JAMIA·Amol UtrankarRobert M Cronin
Jan 13, 2021·Implementation Science : IS·Xiaoqin WangUNKNOWN RIGHT working group

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Software Mentioned

Guideline International Network Toolkit
DECIDE
Guidelines International Network ( GIN )
SIGNs

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