Improving veterans' access to gastroenterology clinical care

JAAPA : Official Journal of the American Academy of Physician Assistants
Thomas H Hansen

Abstract

At a VA hospital, wait times for gastroenterology care have been in the order of 60 to 90 days for new clinic consults. Through a quality improvement process, these times were reduced to less than 30 days. With a revised triage process, the number of consults needing to be scheduled into the clinic was reduced 34%. In addition to achieving rapid clinical access, the weekly half-day clinic became less congested and more efficient. We describe this process of achieving improved access.

References

May 23, 2015·Journal of Telemedicine and Telecare·Varsha G VimalanandaSteven R Simon

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