Influence of key variables on the patients' choice of a physician

Quality Management in Health Care
Raj AroraAlisha Arora

Abstract

Customer orientation is becoming as important in providing health care services as it is in other services. In addition to expecting good health care, patients are also expecting good customer service from their health care providers. Selection of a family physician is a deliberate choice process. This study investigated the variables that influence the choice of a family care physician. This study used an experimental design to investigate the influence of physician's communication style, physician's expertise and role of office staff, appointment availability, etc on the selection of a physician. The results show the significance of physician's expertise and the role of office staff in the choice of a physician.

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Citations

Sep 4, 2009·International Journal of Health Care Quality Assurance·Masood A BadriAbdulla M Ustadi
Sep 2, 2014·International Journal of Health Geographics·Donald P Allan
Apr 5, 2008·Patient Education and Counseling·Irena PiperSamuel Lurie
Sep 22, 2006·Obesity·Ronald L FongPeter Franks
Feb 16, 2013·International Dental Journal·Rutger E SonneveldGert-Jan Truin
Jun 19, 2014·Scandinavian Journal of Primary Health Care·Karin RanstadAnders Halling
Nov 26, 2008·Medical Care Research and Review : MCRR·Jonathan T Kolstad, Michael E Chernew

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