Influences on patient satisfaction in healthcare centers: a semi-quantitative study over 5 years

BMC Health Services Research
Ruth D ThorntonR A DiTomasso

Abstract

Knowledge of ambulatory patients' satisfaction with clinic visits help improve communication and delivery of healthcare. The goal was to examine patient satisfaction in a primary care setting, identify how selected patient and physician setting and characteristics affected satisfaction, and determine if feedback provided to medical directors over time impacted patient satisfaction. A three-phase, semi-quantitative analysis was performed using anonymous, validated patient satisfaction surveys collected from 889 ambulatory outpatients in 6 healthcare centers over 5-years. Patients' responses to 21 questions were analyzed by principal components varimax rotated factor analysis. Three classifiable components emerged: Satisfaction with Physician, Availability/Convenience, and Orderly/Time. To study the effects of several independent variables (location of clinics, patients' and physicians' age, education level and duration at the clinic), data were subjected to multivariate analysis of variance (MANOVA).. Changes in the healthcare centers over time were not significantly related to patient satisfaction. However, location of the center did affect satisfaction. Urban patients were more satisfied with their physicians than rural, and i...Continue Reading

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Citations

Dec 11, 2019·International Journal of Environmental Research and Public Health·María Del Carmen Valls Martínez, Alicia Ramírez-Orellana
Mar 30, 2018·International Journal of Clinical Pharmacy·Oreto Ruiz-MilloJosé Ramón Navarro-Sanz
Apr 21, 2018·International Journal of Environmental Research and Public Health·Runtang MengChuanhua Yu
Mar 4, 2021·International Journal of Environmental Research and Public Health·María Del Carmen Valls MartínezMayra Soledad Grasso
Apr 4, 2021·International Journal of Environmental Research and Public Health·Desirée Mena-TudelaÁgueda Cervera-Gasch
May 3, 2021·International Journal for Equity in Health·Gadija KhanJill Olivier
Jun 29, 2021·Journal of Patient Experience·Clare KoningCharles Guo
Dec 21, 2021·Inquiry : a Journal of Medical Care Organization, Provision and Financing·Paulius ŽvinakisVytenis Kalibatas

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Software Mentioned

Statistical Package for the Social Sciences ( SPSS
SPSS

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