Insomnia, excessive daytime sleepiness, anxiety, depression and socioeconomic status among customer service employees in Canada

Sleep Science
Faustin Armel Etindele-Sosso

Abstract

It is the first study investigating deeply symptoms of neuropsychiatric diseases among a large population of customer service employees (n=1238, 640 females and 598 males). The study's goals were document presence of sleep disorders, anxiety and depression among customer service advisors and determine the influence of the socioeconomic status (pSES), duration in position and full-time or part-time shift on the diseases above. Linear regressions and ANOVA with a Tukey multiple comparisons of means was performed to analyze correlation and differences between citizens, international students and immigrants in their pSES and neuropsychiatric diseases. Customer service employees (578 Canadians, 264 immigrants and 358 international students) are in majority undergraduate students (286 men and 289 females) with a high school degree (280 men and 308 women). They work full-time (560 men and 548 women) and are single (420 men and 560 women). Among customer service advisors, the time spent as an advisor was an excellent predictor of insomnia, sleepiness and anxiety (respectively with R2=91,83%, R2=81,23% and R2=87,46%) but a moderate predictor of depression (R2=69,14%). The pSES was a moderate predictor of sleep disorders (respectively R2...Continue Reading

Citations

Sep 23, 2020·International Journal of Environmental Research and Public Health·Rebekka K Seeger-ZybokDavid A Groneberg
Jan 17, 2021·Sleep & Breathing = Schlaf & Atmung·F A Etindele Sosso, E Matos

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