Integrating Customer Intimacy Into Radiology to Improve the Patient Perspective: The Case of Breast Cancer Screening

AJR. American Journal of Roentgenology
Chloe M Chhor, Cecilia L Mercado

Abstract

The customer intimacy business model has emerged as a key operational approach for health care organizations as they move toward patient-centered care. The question arises how the customer intimacy approach can be implemented in the clinical setting and whether it can help practitioners address problems and improve quality of care. Breast cancer screening and its emphasis on the patient perspective provides an interesting case study for understanding how the customer intimacy approach can be integrated into radiologic practice to improve the patient experience.

References

Jan 1, 1990·Social Science & Medicine·S W VernonG L Jackson
Mar 15, 1971·JAMA : the Journal of the American Medical Association·S ShapiroL Venet
Aug 1, 1995·AJR. American Journal of Roentgenology·M H SchreiberC Y Rieniets
Jan 1, 1994·Women's Health Issues : Official Publication of the Jacobs Institute of Women's Health·L Y Miller, B J Hailey
Nov 1, 1993·Journal of General Internal Medicine·K L MargolisJ S Slater
Dec 5, 1997·Breast Cancer Research and Treatment·J FrisellL E Rutqvist
Apr 17, 1998·The New England Journal of Medicine·J G ElmoreS W Fletcher
Oct 19, 2000·Journal of the National Cancer Institute·C L ChristiansenS W Fletcher
Apr 25, 2001·Journal of General Internal Medicine·N C DolanL A Venta
Mar 22, 2002·AJR. American Journal of Roentgenology·Stephen H TaplinEmily White
May 17, 2002·Women's Health Issues : Official Publication of the Jacobs Institute of Women's Health·LaToya T AustinDonna E Stewart
Apr 16, 2003·Archives of Internal Medicine·Penny C SharpVirginia Burnette
Sep 18, 2003·Journal of the National Cancer Institute·Joann G ElmoreDavid F Ransohoff
Jan 1, 2004·American Journal of Preventive Medicine·Stacey L SheridanUNKNOWN Shared Decision-Making Workgroup of the U.S. Preventive Services Task Force
Aug 27, 2005·AJR. American Journal of Roentgenology·Elizabeth S BurnsideGale A Sisney
May 12, 2006·Journal of General Internal Medicine·René Salazar, Judith M E Walsh
Apr 7, 2007·Journal of the American College of Radiology : JACR·Jay R Parikh
Apr 21, 2009·Journal of Advanced Nursing·Kelly Ackerson, Stephanie D Preston
May 21, 2009·Health Affairs·Donald M Berwick
Sep 4, 2009·International Journal of Health Care Quality Assurance·Andreas Buttimer
Nov 1, 2011·Cancer Causes & Control : CCC·Elena B ElkinDeborah Schrag
Dec 19, 2012·Journal of the American College of Radiology : JACR·Dieter R Enzmann, Donald F Schomer
Mar 20, 2013·Annals of Family Medicine·John Brodersen, Volkert Dirk Siersma
Apr 24, 2014·JAMA Internal Medicine·Anna N A TostesonEtta D Pisano
Jan 3, 2015·European Journal of Radiology·Jerry E de GrootMireille J M Broeders

❮ Previous
Next ❯

Citations

Jun 20, 2016·Journal of the American College of Radiology : JACR·Andrew B Rosenkrantz, Kristine Pysarenko

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.

Related Papers

Patient Education and Counseling
Jafar S TabriziPeter K O'Rourke
Journal of Cardiopulmonary Rehabilitation
Wendy SegrestJulie Hartman
Perspective infirmière : revue officielle de l'Ordre des infirmières et infirmiers du Québec
© 2022 Meta ULC. All rights reserved