Interaction patterns of nurturant support exchanged in online health social networking.

Journal of Medical Internet Research
Katherine Y Chuang, Christopher C Yang

Abstract

Expressing emotion in online support communities is an important aspect of enabling e-patients to connect with each other and expand their social resources. Indirectly it increases the amount of support for coping with health issues. Exploring the supportive interaction patterns in online health social networking would help us better understand how technology features impacts user behavior in this context. To build on previous research that identified different types of social support in online support communities by delving into patterns of supportive behavior across multiple computer-mediated communication formats. Each format combines different architectural elements, affecting the resulting social spaces. Our research question compared communication across different formats of text-based computer-mediated communication provided on the MedHelp.org health social networking environment. We identified messages with nurturant support (emotional, esteem, and network) across three different computer-mediated communication formats (forums, journals, and notes) of an online support community for alcoholism using content analysis. Our sample consisted of 493 forum messages, 423 journal messages, and 1180 notes. Nurturant support type...Continue Reading

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Citations

Sep 26, 2013·Journal of Medical Internet Research·Annie Ys LauEnrico Coiera
Nov 2, 2013·Journal of Medical Internet Research·Anatoliy Gruzd, Caroline Haythornthwaite
Oct 20, 2015·Quality of Life Research : an International Journal of Quality of Life Aspects of Treatment, Care and Rehabilitation·Sarah A MarshallEdward H Ip
Aug 31, 2017·Journal of Medical Internet Research·Rahul GopalsamyAlexander Nikolaev
Feb 4, 2016·Digital Health·Heather J HetherThomas W Valente
Aug 24, 2017·PloS One·Amanda L GrahamJennifer L Pearson

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