Interagency collaborative care for young people with complex needs: Front-line staff perspectives

Health & Social Care in the Community
Sonya MorganEileen McKinlay

Abstract

Worldwide, a growing burden of health and social issues now affect young people. Interagency collaboration and the "integration" of health and social care services are advocated to address the increasingly complex needs of at-risk youth and to reduce barriers to accessing care. In New Zealand, Youth-One-Stop-Shops (YOSSs) provide integrated health and social care to young people with complex needs. Little is known about how YOSSs facilitate collaborative care. This study explored the collaboration between YOSSs and external agencies between 2015 and 2017 using a multiple case study method. This paper reports qualitative focus group and individual interview data from two of four case sites including six YOSS staff and 14 external agency staff. Results showed participants regarded collaboration as critical to the successful care of high needs young people and were positive about working together. They believed YOSSs provided effective wraparound collaborative care and actively facilitated communication between diverse agencies on behalf of young people. The main challenges participants faced when working together related to the different "world views" and cultures of agencies which can run contrary to collaborative practice. Desp...Continue Reading

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Citations

Sep 6, 2019·Child and Adolescent Psychiatry and Mental Health·Judith MackVeit Roessner
Aug 31, 2020·International Journal of Integrated Care·Matthias Mitterlechner
Aug 2, 2019·International Journal of Mental Health Systems·Cara A SettipaniJoanna Henderson
Jan 5, 2021·Early Intervention in Psychiatry·Louise NashRenae van der Pol

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