Key drivers of patient experience in ambulatory paediatric cardiology

Cardiology in the Young
Shalini D AllamPaul Rosen

Abstract

Patient experience is becoming a central focus of healthcare. A broad range of studies on how to increase patient satisfaction ratings exists; however, they lack the specificity to adequately guide physicians and hospitals on how to improve patient experience. The objective of this study was to define the aspects of patient experience within paediatric cardiologist practices that can serve as predictors of excellent patient satisfaction. From 1 January, 2013 to 28 February, 2015 (26 months), outpatients who visited paediatric cardiologists were asked to complete a 39-question patient satisfaction survey regarding their experience. Surveys were collected over a 26-month period by Press Ganey, an independent provider of patient satisfaction surveys. Participants were asked to rate their experience on a 1-5 Likert-scale: a score of 1 demonstrated a "poor" experience, whereas a score of 5 demonstrated a "very good" experience. This retrospective study of 2468 responses determined that cheerfulness of the practice (r=0.85, p<0.001), a cohesive staff (r=0.83, p<0.001), and a care provider explaining problems and conditions (r=0.81, p<0.001) were key aspects of a paediatric cardiologist's practice that can be used as predictors of ove...Continue Reading

References

Feb 5, 1999·Journal of General Internal Medicine·S Dorr Goold, M Lipkin
Nov 11, 1999·Archives of Pediatrics & Adolescent Medicine·C J HomerD A Goldmann
Jul 28, 2005·Annals of Family Medicine·Mary Catherine BeachLisa A Cooper
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Aug 14, 2013·CMAJ : Canadian Medical Association Journal = Journal De L'Association Medicale Canadienne·Jay Detsky, Randi Zlotnik Shaul

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Citations

Jan 19, 2021·Journal of Patient Experience·Jerome Gene ChenBertha Ben Khallouq

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