Lesbian, Gay, Bisexual, and Transgender Inpatient Satisfaction Survey: Results and Implications

Journal of Patient Experience
Ralph Klotzbaugh, Gale Spencer

Abstract

Disparities in health care among lesbian, gay, bisexual, or transgender (LGBT) communities have been researched in primary care, but few have examined these phenomena among LGBT inpatients. Descriptive correlational study. A questionnaire was emailed to an LGBT population for a total of 508 participants. Questionnaires addressed level of satisfaction with hospital employees and whether this was related to their sexual orientation or gender identity (SOGI). Descriptive statistics describe participants and hospitals. χ2 was used to examine satisfaction and belief based on SOGI, recommendation to LGBT friends, and the relationship between location and likelihood of recommendation. Those reporting dissatisfaction were likely to indicate it was related to their SOGI. They were less likely to recommend the hospital to LGBT friends or family. Analysis between location and recommendation identified rural hospitals as less likely to be recommended. Lesbian, gay, bisexual, or transgender patients perceived lack of courtesy by hospital employees to be related to their SOGI.

References

Aug 12, 2006·Journal of Homosexuality·Vicki Lea EldridgeEric Swank
Jun 15, 2007·AIDS Education and Prevention : Official Publication of the International Society for AIDS Education·Deborah Bray PrestonMichael T Starks
Apr 15, 2011·Journal of Lesbian Studies·Julia A PuckettTeresa Reeves
Oct 25, 2012·Medical Care·Robert Weech-MaldonadoRon D Hays
May 16, 2014·The American Journal of Nursing·Fidelindo A LimSung Min Justin Kim
Apr 24, 2015·Australian and New Zealand Journal of Public Health·James S MorandiniMichael W Ross
Jan 16, 2016·Journal of the American Board of Family Medicine : JABFM·Miria KanoCathleen E Willging

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Citations

Sep 2, 2020·Journal of Nursing Management·Dane MenkinDalmacio Flores

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Software Mentioned

SPSS Statistics
SurveyMonkey
SOGI

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