Leveraging User Experience to Improve Video Consultations in a Cardiology Practice During the COVID-19 Pandemic: Initial Insights

Journal of Medical Internet Research
Pieter VandekerckhoveMarleen de Mul

Abstract

During the coronavirus disease (COVID-19) pandemic, cardiologists have attempted to minimize risks to their patients by using telehealth to provide continuing care. Rapid implementation of video consultations in outpatient clinics for patients with heart disease can be challenging. We employed a design thinking tool called a customer journey to explore challenges and opportunities when using video communication software in the cardiology department of a regional hospital. Interviews were conducted with 5 patients with implanted devices, a nurse, an information technology manager and two cardiologists. Three lessons were identified based on these challenges and opportunities. Attention should be given to the ease of use of the technology, the meeting features, and the establishment of the connection between the cardiologist and the patient. Further, facilitating the role of an assistant (or virtual assistant) with the video consultation software who can manage the telehealth process may improve the success of video consultations. Employing design thinking to implement video consultations in cardiology and to further implement telehealth is crucial to build a resilient health care system that can address urgent needs beyond the C...Continue Reading

References

Aug 28, 2016·European Heart Journal·Paulus KirchhofUNKNOWN ESC Scientific Document Group
Dec 22, 2016·Circulation·Lee H SchwammUNKNOWN American Heart Association Advocacy Coordinating Committee
Feb 27, 2017·International Journal of Medical Education·Anne Mette KristiansenKlas Karlgren
Mar 12, 2020·The New England Journal of Medicine·Judd E Hollander, Brendan G Carr
Apr 3, 2020·The New England Journal of Medicine·Sirina KeesaraKevin Schulman
Apr 28, 2020·Journal of Medical Internet Research·Pieter VandekerckhoveAntoinette A de Bont
May 20, 2020·The New England Journal of Medicine·Matthew D SolomonAlan S Go

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Citations

Nov 12, 2020·Journal of Medical Internet Research·Marcy G AntonioFrancis Lau
Dec 4, 2020·International Journal of Environmental Research and Public Health·Ina Thon AamodtIrene Lie
Jan 12, 2021·SN Computer Science·Shah Muhammad Azmat UllahMd Rezwanul Haque
Jun 8, 2021·CJC Open·Kate E SandersonJon-David Schwalm

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