Massage therapy services for healthcare: a telephone focus group study of drivers for clients' continued use of services

Complementary Therapies in Medicine
Joanna M SmithG David Baxter

Abstract

To explore opinions of why clients use, value and continue to seek massage therapy as a healthcare option. Telephone focus group methodology was used. Current and repeat users (n = 19) of either relaxation, remedial or sports massage therapy services participated in three telephone focus groups. Audiotaped semi-structured interviews were conducted. Telephone focus group with massage clients from provincial and urban localities in New Zealand. Summary of reported themes of the massage experience and suggested drivers for return to, or continuing with massage therapy. Data were transcribed, categorised (NVivo7) and thematically analysed using the general inductive approach. Key drivers for return to, or continuing with, massage therapy were: positive outcomes, expectations of goals being met, a regular appointment and the massage therapy culture. Massage therapy is perceived and valued as a personalised, holistic and hands-on approach to health management, which focuses on enhancing relaxation in conjunction with effective touch, within a positive client-therapist relationship and a pleasant non-rushed environment. Massage therapy as a health service is result and client driven but is reinforced by the culture of the experience.

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Citations

May 19, 2011·International Journal of Therapeutic Massage & Bodywork·Joanna M SmithG David Baxter
Feb 23, 2013·International Journal of Therapeutic Massage & Bodywork·Donna M SmithRachel Spronken-Smith
Jul 28, 2009·Complementary Therapies in Medicine·Joanna M SmithG David Baxter
Dec 21, 2017·Journal of Sex Research·Lorraine K McDonaghTodd G Morrison

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