Maternity-care: measuring women's perceptions

International Journal of Health Care Quality Assurance
Kim ClarkTracy Reibel

Abstract

Achieving maternity-care outcomes that align with women's needs, preferences and expectations is important but theoretically driven measures of women's satisfaction with their entire maternity-care experience do not appear to exist. The purpose of this paper is to outline the development of an instrument to assess women's perception of their entire maternity-care experience. A questionnaire was developed on the basis of previous research and informed by a framework of standard service quality categories covering the spectrum of typical consumer concerns. A pilot survey with a sample of 195 women who had recent experience of birth was undertaken to establish valid and reliable scales pertaining to different stages of maternity care. Exploratory factor analysis was used to interpret scales and convergent validity was assessed using a modified version of the Client Satisfaction Questionnaire. Nine theoretically informed, reliable and valid stand-alone scales measuring the achievement of different dimensions of women's expectancies of public maternity care were developed. The study scales are intended for use in identifying some potential areas of focus for quality improvement in the delivery of maternity care. Reliable and valid t...Continue Reading

References

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Citations

Jul 29, 2019·BMJ Open·Jane HendersonMaggie Redshaw
Mar 9, 2018·Journal of Reproductive and Infant Psychology·Elaine JeffordColin R Martin
Jun 12, 2020·Women and Birth : Journal of the Australian College of Midwives·Claire BeecherDeclan Devane

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