Measuring outpatient satisfaction with rehabilitation services

QRB. Quality Review Bulletin
D Davis, G Hobbs

Abstract

Rehabilitation Services Department staff at University Hospital-UBC site (Vancouver, British Columbia) conducted a patient satisfaction survey in 1987 to measure outpatient satisfaction with the care received. Fifty completed surveys, which represented approximately 10% of the outpatient population discharged during the study period, indicated that outpatients were primarily satisfied with the actual care and services provided and least satisfied with environmental factors, such as parking, waiting area conditions, and directions to treatment facility.

References

Feb 1, 1983·Canadian Journal of Psychiatry. Revue Canadienne De Psychiatrie·N el-GuebalyD Harper
Nov 1, 1981·Drug Intelligence & Clinical Pharmacy·J E Ware

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Citations

Dec 9, 1995·Assistive Technology : the Official Journal of RESNA·L DemersB Ska
Jan 24, 2002·American Journal of Physical Medicine & Rehabilitation·S P Grissom, L Dunagan

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