Measuring satisfaction with mammography results reporting

Journal of General Internal Medicine
N C DolanL A Venta

Abstract

To assess factors associated with patient satisfaction with communication of mammography results and their understanding and ability to recall these results. Cross-sectional telephone survey. Academic breast imaging center. Two hundred ninety-eight patients who had either a screening or diagnostic mammogram. Survey items assessed waiting time for results, anxiety about results, satisfaction with several components of results reporting, and patients' understanding of results and recommendations. Women undergoing screening exams were more likely to be dissatisfied with the way the results were communicated than those who underwent diagnostic exams and received immediate results (20% vs 11%, P =.05). For these screening patients, waiting for more than two weeks for notification of results, difficulty getting in touch with someone to answer questions, low ratings of how clearly results were explained, and considerable or extreme anxiety about the results were all independently associated with dissatisfaction with the way the results were reported, while age and actual exam result were not. Patients undergoing screening mammograms were more likely to be dissatisfied with the way the results were communicated than were those who unde...Continue Reading

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Jan 18, 2013·Journal of Immigrant and Minority Health·Erin N MarcusLee Sanders
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