PMID: 18713528Aug 21, 2008Paper

Measuring the impact of different brands of computer systems on the clinical consultation: a pilot study

Informatics in Primary Care
Charlotte RefsumSimon de Lusignan

Abstract

UK general practitioners largely conduct computer-mediated consultations. Although historically there were many small general practice (GP) computer suppliers there are now around five widely used electronic patient record (EPR) systems. A new method has been developed for assessing the impact of the computer on doctor-patient interaction through detailed observation of the consultation and computer use. To pilot the latest version of a method to measure the difference in coding and prescribing times on two different brands of general practice EPR system. We compared two GP EPR systems by observing use in real life consultations. Three video cameras recorded the consultation and screen capture software recorded computer activity. We piloted semi-automated user action recording (UAR) software to record mouse and keyboard use, to overcome limitations in manual measurement. Six trained raters analysed the videos using data capture software to measure the doctor-patient-computer interactions; we used interclass correlation coefficients (ICC) to measure reliability. Raters demonstrated high inter-rater reliability for verbal interactions and prescribing (ICC 0.74 to 0.99), but for measures of computer use they were not reliable. We ...Continue Reading

Citations

Dec 18, 2012·Journal of the American Medical Informatics Association : JAMIA·Pushpa Kumarapeli, Simon de Lusignan

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