Medical Scribe Impact on Patient and Provider Experience

Military Medicine
Kimberly A TaylorRonda G Hughes

Abstract

The electronic health record (EHR) has created additional administrative burdens on providers to perform data entry while trying to engage with the patient during the health care visit. Providers have become frustrated and distracted with the documentation requirements which further hindered connectivity, and communication with the patient. The utilization of medical scribes in the outpatient clinical setting was a strategy shown to enhance patient and provider interaction, decrease clinician's administrative tasks, and promote satisfaction among providers and patients. This was an innovative quality improvement pilot project to improve the patient and provider experience using scribes in an outpatient setting. Two providers, to include one Family Medicine doctor and one Internal Medicine physician, and four hospital corpsmen participated in this pilot project. The four hospital corpsmen received a 2-week training of the fundamentals of the EHR and their role as scribes prior to the start of the project. Two corpsmen were designated for each provider and worked with their provider throughout the 12-week project period. The two primary aspects evaluated during the implementation of the scribes were the patient experience, and pr...Continue Reading

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Citations

Mar 18, 2020·Journal of the American Medical Informatics Association : JAMIA·Brian D TranKai Zheng
Sep 25, 2020·Academic Medicine : Journal of the Association of American Medical Colleges·Steven LinValerie Teng
Jul 13, 2021·BMC Health Services Research·Anastasia Pozdnyakova PiersaWei Wei Lee
Aug 31, 2021·Medical Science Educator·Kelly S SkellyMarcy E Rosenbaum

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