PMID: 9554685Apr 29, 1998Paper

Member ratings of health care provided by 48 physician groups

Archives of Internal Medicine
R D HaysR H Brook

Abstract

Satisfaction with health plan performance has been assessed frequently, but assessment of physician group performance is rare. To present ratings of the care provided by physician groups to enrollees in a variety of capitated health maintenance organization plans. A random sample was drawn of adult enrollees receiving managed health care from 48 physician groups in a group practice association. Each individual in the sample was mailed a 12-page questionnaire and 7093 were returned (59% response rate). The mean age of those returning the questionnaire was 51 years; 65% were women. Reliability estimates for 6 multi-item satisfaction scales were excellent, and noteworthy differences in ratings among groups were observed. In particular, ratings of overall quality ranged from a low of 28 to a high of 68 (mean, 50; SD, 10). Average scores for physician groups were strongly correlated across all scales, but no single group scored consistently highest or lowest on the different scales. Negative ratings of care were significantly related to the following: intention to switch to another physician group, difficulty in getting appointments, lengthy waiting periods in the reception area and examination room, the inability to get consistent ...Continue Reading

Citations

Jul 27, 1999·Journal of General Internal Medicine·L S MoralesR D Hays
Aug 29, 2009·American Journal of Ophthalmology·Paul P LeeRon D Hays
Feb 23, 2010·Journal of Health Care for the Poor and Underserved·Anna M NápolesEliseo J Pérez-Stable
Mar 19, 2014·Journal of the American Pharmacists Association : JAPhA·Dawn N Kim-RomoBob Brown
Jan 20, 2004·Health Services Research·J Lee HargravesPaul D Cleary
Mar 26, 2003·Health Services Research·Melony E S SorberoNancy Weyl
Jun 27, 2000·Medical Care Research and Review : MCRR·R E SnyderR D Hays
Dec 9, 2008·American Journal of Medical Quality : the Official Journal of the American College of Medical Quality·Fabian T CamachoRoger T Anderson
Aug 27, 2005·Evaluation & the Health Professions·Ron D HaysKarin S Coyne
Feb 13, 2018·Health Services Research·Denise D QuigleyRon D Hays
Sep 13, 2018·JAMA Internal Medicine·Brian M BradyKevin F Erickson
Sep 11, 2007·Health and Quality of Life Outcomes·Sepideh S FarivarRon D Hays
Jul 6, 2021·Current Psychology·Andrea Salvador ZaragozáMarian Pérez-Marín

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.