Metrics for Outpatient Portal Use Based on Log File Analysis: Algorithm Development

Journal of Medical Internet Research
Gennaro Di TostoTimothy R Huerta

Abstract

Web-based outpatient portals help patients engage in the management of their health by allowing them to access their medical information, schedule appointments, track their medications, and communicate with their physicians and care team members. Initial studies have shown that portal adoption positively affects health outcomes; however, early studies typically relied on survey data. Using data from health portal applications, we conducted systematic assessments of patients' use of an outpatient portal to examine how patients engage with the tool. This study aimed to document the functionality of an outpatient portal in the context of outpatient care by mining portal usage data and to provide insights into how patients use this tool. Using audit log files from the outpatient portal associated with the electronic health record system implemented at a large multihospital academic medical center, we investigated the behavioral traces of a study population of 2607 patients who used the portal between July 2015 and February 2019. Patient portal use was defined as having an active account and having accessed any portal function more than once during the study time frame. Through our analysis of audit log file data of the number and t...Continue Reading

References

Feb 4, 2014·Canadian Journal of Diabetes·Marco LauTom Elliott
Feb 4, 2014·Journal of Medical Internet Research·Julia Ewc Van Gemert-PijnenErnst T Bohlmeijer
May 31, 2014·Journal of Diabetes Science and Technology·Floor SieverinkJulia E W C van Gemert-Pijnen
Oct 26, 2014·Journal of Medical Internet Research·Richard G PhelpsA Neil Turner
Feb 24, 2015·Journal of Medical Internet Research·James Brian JonesWalter F Stewart
Jun 25, 2015·Journal of Medical Internet Research·Taya IrizarryChristine R Curran
Apr 1, 2016·Journal of Medical Internet Research·Eric W FordTimothy R Huerta
Aug 9, 2017·JMIR Research Protocols·Floor SieverinkLisette van Gemert-Pijnen
Aug 18, 2017·American Journal of Public Health·Courtney R LylesDean Schillinger
Oct 24, 2017·Annals of Internal Medicine·Timothy R HuertaMilisa K Rizer
Nov 27, 2018·Journal of the American Medical Informatics Association : JAMIA·Naleef FareedAnn Scheck McAlearney
Feb 7, 2019·Applied Clinical Informatics·Raymond TsaiMichael A Pfeffer
Mar 26, 2019·Journal of Medical Internet Research·Timothy HuertaAnn Scheck McAlearney

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Citations

Feb 26, 2021·Journal of Medical Internet Research·Lauren L BealTerri Menser
May 1, 2021·Journal of Medical Internet Research·Naleef FareedAnn Scheck McAlearney
Nov 7, 2021·Journal of the American Medical Informatics Association : JAMIA·Priti SinghNaleef Fareed
Oct 2, 2021·Medical Care·Ann Scheck McAlearneyDaniel M Walker

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