Mixed-Methods Evaluation of Real-Time Safety Reporting by Hospitalized Patients and Their Care Partners: The MySafeCare Application.

Journal of Patient Safety
Sarah A CollinsDavid W Bates

Abstract

The aims of the study were to evaluate the amount and content of data patients and care partners reported using a real-time electronic safety tool compared with other reporting mechanisms and to understand their perspectives on safety concerns and reporting in the hospital. This study used mixed methods including 20-month preimplementation and postimplementation trial evaluating MySafeCare, a web-based application, which allows hospitalized patients/care partners to report safety concerns in real time. The study compared MySafeCare submission rates for three hospital units (oncology acute care, vascular intermediate care, medical intensive care) with submissions rates of Patient Family Relations (PFR) Department, a hospital service to address patient/family concerns. The study used triangulation of quantitative data with thematic analysis of safety concern submissions and patient/care partner interviews to understand submission content and perspectives on safety reporting. Thirty-two MySafeCare submissions were received with an average rate of 1.7 submissions per 1000 patient-days and a range of 0.3 to 4.8 submissions per 1000 patient-days across all units, indicating notable variation between units. MySafeCare submission rates...Continue Reading

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Citations

Dec 13, 2018·Health Informatics Journal·Dean F SittigHardeep Singh
Dec 4, 2019·Journal of the American Medical Informatics Association : JAMIA·Alexandra C BusingerPatricia C Dykes
Jan 28, 2020·Journal of the American Medical Informatics Association : JAMIA·Shefali HaldarWanda Pratt
Oct 4, 2019·Journal of the American Medical Informatics Association : JAMIA·Shefali HaldarWanda Pratt
Mar 25, 2019·Journal of the American Medical Informatics Association : JAMIA·Anuj K DalalJames Benneyan
Jul 20, 2019·Journal of Medical Internet Research·Kumiko O SchnockPatricia C Dykes

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