Multi-rater feedback with gap analysis: an innovative means to assess communication skill and self-insight

Patient Education and Counseling
Aaron W CalhounElaine C Meyer

Abstract

Multi-rater assessment with gap analysis is a powerful method for assessing communication skills and self-insight, and enhancing self-reflection. We demonstrate the use of this methodology. The Program for the Approach to Complex Encounters (PACE) is an interdisciplinary simulation-based communication skills program. Encounters are assessed using an expanded Kalamazoo Consensus Statement Essential Elements Checklist adapted for multi-rater feedback and gap analysis. Data from a representative conversation were analyzed. Likert and forced-choice data with gap analysis are used to assess performance. Participants were strong in Demonstrating Empathy and Providing Closure, and needed to improve Relationship Building, Gathering Information, and understanding the Patient's/Family's Perspective. Participants under-appraised their abilities in Relationship Building, Providing Closure, and Demonstrating Empathy, as well as their overall performance. The conversion of these results into verbal feedback is discussed. We describe an evaluation methodology using multi-rater assessment with gap analysis to assess communication skills and self-insight. This methodology enables faculty to identify undervalued skills and perceptual blind spots...Continue Reading

References

Mar 8, 2003·BMJ : British Medical Journal·Claudio ViolatoHerta Fidler
May 13, 2003·The Journal of Continuing Education in the Health Professions·Jocelyn Lockyer
Jul 12, 2003·Teaching and Learning in Medicine·Jocelyn LockyerHerta Fidler
Dec 24, 2005·Canadian Journal of Anaesthesia = Journal Canadien D'anesthésie·Jocelyn M LockyerHerta Fidler
Jul 14, 2006·Medical Education·Elizabeth A Rider, Constance H Keefer
Aug 30, 2007·Academic Medicine : Journal of the Association of American Medical Colleges·David M BrowningMildred Z Solomon
Oct 18, 2007·Academic Medicine : Journal of the Association of American Medical Colleges·Jocelyn M LockyerHerta M Fidler
Oct 2, 2008·Medical Education·Aaron W Calhoun, Elizabeth A Rider
Feb 13, 2009·Simulation in Healthcare : Journal of the Society for Simulation in Healthcare·Aaron W CalhounRobert D Truog

❮ Previous
Next ❯

Citations

Jul 23, 2013·Pediatric Critical Care Medicine : a Journal of the Society of Critical Care Medicine and the World Federation of Pediatric Intensive and Critical Care Societies·David A TurnerUNKNOWN Education in Pediatric Intensive Care (EPIC) Investigators
May 29, 2014·The Permanente Journal·Aaron William CalhounKaren H Miller
Aug 10, 2010·Patient Education and Counseling·M BroomeAdriaan Visser
Feb 26, 2016·Korean journal of medical education·Tabandeh Sadeghi, Marzeyeh Loripoor
Jan 20, 2017·Prehospital Emergency Care : Official Journal of the National Association of EMS Physicians and the National Association of State EMS Directors·Aaron W CalhounMary E Fallat
Nov 9, 2017·Simulation in Healthcare : Journal of the Society for Simulation in Healthcare·Carl Eugene Alexander von Wendt, Leila Niemi-Murola
Sep 3, 2013·Journal of Graduate Medical Education·Eleanor B PetersonAaron W Calhoun
May 30, 2020·Journal of Human Nutrition and Dietetics : the Official Journal of the British Dietetic Association·A KnightK Whelan
Aug 22, 2017·Journal of Graduate Medical Education·Ellen C MeltzerJoseph J Fins
May 21, 2019·European Journal of Dental Education : Official Journal of the Association for Dental Education in Europe·Julie C WilliamsSarah Baillie
Jun 17, 2020·Academic Pediatrics·Leah MalloryTodd P Chang

❮ Previous
Next ❯

Related Concepts

Trending Feeds

COVID-19

Coronaviruses encompass a large family of viruses that cause the common cold as well as more serious diseases, such as the ongoing outbreak of coronavirus disease 2019 (COVID-19; formally known as 2019-nCoV). Coronaviruses can spread from animals to humans; symptoms include fever, cough, shortness of breath, and breathing difficulties; in more severe cases, infection can lead to death. This feed covers recent research on COVID-19.

Blastomycosis

Blastomycosis fungal infections spread through inhaling Blastomyces dermatitidis spores. Discover the latest research on blastomycosis fungal infections here.

Nuclear Pore Complex in ALS/FTD

Alterations in nucleocytoplasmic transport, controlled by the nuclear pore complex, may be involved in the pathomechanism underlying multiple neurodegenerative diseases including Amyotrophic Lateral Sclerosis and Frontotemporal Dementia. Here is the latest research on the nuclear pore complex in ALS and FTD.

Applications of Molecular Barcoding

The concept of molecular barcoding is that each original DNA or RNA molecule is attached to a unique sequence barcode. Sequence reads having different barcodes represent different original molecules, while sequence reads having the same barcode are results of PCR duplication from one original molecule. Discover the latest research on molecular barcoding here.

Chronic Fatigue Syndrome

Chronic fatigue syndrome is a disease characterized by unexplained disabling fatigue; the pathology of which is incompletely understood. Discover the latest research on chronic fatigue syndrome here.

Evolution of Pluripotency

Pluripotency refers to the ability of a cell to develop into three primary germ cell layers of the embryo. This feed focuses on the mechanisms that underlie the evolution of pluripotency. Here is the latest research.

Position Effect Variegation

Position Effect Variagation occurs when a gene is inactivated due to its positioning near heterochromatic regions within a chromosome. Discover the latest research on Position Effect Variagation here.

STING Receptor Agonists

Stimulator of IFN genes (STING) are a group of transmembrane proteins that are involved in the induction of type I interferon that is important in the innate immune response. The stimulation of STING has been an active area of research in the treatment of cancer and infectious diseases. Here is the latest research on STING receptor agonists.

Microbicide

Microbicides are products that can be applied to vaginal or rectal mucosal surfaces with the goal of preventing, or at least significantly reducing, the transmission of sexually transmitted infections. Here is the latest research on microbicides.