Online medical consulting service at the University Hospital Zürich before and after introduction of a service fee

Deutsche medizinische Wochenschrift
M C BrockesSabine Schmidt-Weitmann

Abstract

The University Hospital of Zürich has been providing an anonymous online consultation service since 1999. In January 2008 a service fee of CHF 20.- was introduced. The present investigation evaluated the impact of the service fee on the use of the medical online consulting service. All 8269 requests between January 2007 and December 2008 were analysed using the following criteria: number, complexity and subjects (ICD-10) of the requests, personal statements of the users and evaluation of the online answers. The number of requests decreased by 69 % (6298 vs.1971) and the age of the users rose from 36 +/- 16 to 40 +/- 17 years. The text length of the requests increased (characters: 677 +/- 463 vs. 801 +/- 539), as did the length of the answers (characters: 1397 +/- 3224 vs. 2391 +/- 4327). In 2008 the assistance of specialists at the University Hospital Zürich were called upon more frequently (11.1 % vs. 15.9 %). Regarding the assessments of the quality of the answers, there were differences in the range of positive evaluations ("good": 38 % vs. 41 %, "excellent" 43 % vs. 36 %). The introduction of a new service fee resulted in a decrease in requests. At the same time, a greater number of older people used the service, and they a...Continue Reading

Citations

Dec 3, 2014·Telemedicine Journal and E-health : the Official Journal of the American Telemedicine Association·Sabine Schmidt-WeitmannChristiane Brockes
Nov 29, 2015·American Journal of Men's Health·Sabine Schmidt-WeitmannChristiane Brockes
Dec 20, 2013·Journal of Telemedicine and Telecare·Christian A P SchmidtChristiane M Brockes
Apr 1, 2011·Arthritis Care & Research·Jutta G RichterMatthias Schneider

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