Online Ratings and Reviews of American Orthopaedic Foot and Ankle Surgeons

Foot & Ankle Specialist
Brian T VelascoChristopher P Miller

Abstract

Background. Utilization of physician rating websites continues to expand. There is limited information on how these websites function and influence patient perception and physicians' practices. No study to our knowledge has investigated online ratings and comments of orthopaedic foot and ankle surgeons. We identified factors impacting online ratings and comments for this subset of surgeons. Methods. 210 orthopaedic foot and ankle surgeons were selected from the American Orthopaedic Foot and Ankle Society (AOFAS) website. Demographic information, ratings, and comments were reviewed on the 3 most visited public domain physician ratings websites: HealthGrades.com , Vitals.com, and Ratemds.com. Content differences between positive and negative comments were evaluated. Results. The mean review rating of 4.03 ± 0.57 out of 5 stars. 84% of the total number of ratings were either 1 star (17%) or 5 stars (67%). Most positive comments related to outcome, physician personality, and communication, whereas most negative comments related to outcome, bedside manner, and waiting time. χ2 Analyses revealed statistically significant proportions of positive comments pertaining to surgeon-dependent factors (eg, physician personality, knowledge, sk...Continue Reading

References

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Citations

Aug 14, 2021·Journal of Pediatric Orthopedics·Jordan H JayJulius K Oni
Jan 1, 2022·Hand : Official Journal of the American Association for Hand Surgery·Justin E TangAmanda Walsh

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Software Mentioned

Ratemds
HealthGrades
Vitals

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