Outsourcing an Effective Postdischarge Call Program: A Collaborative Approach

Nursing Administration Quarterly
Kevin L MeekCaryn J Unterschuetz

Abstract

To improve patient satisfaction ratings and decrease readmissions, many organizations utilize internal staff to complete postdischarge calls to recently released patients. Developing, implementing, monitoring, and sustaining an effective call program can be challenging and have eluded some of the renowned medical centers in the country. Using collaboration with an outsourced vendor to bring state-of-the-art call technology and staffed with specially trained callers, health systems can achieve elevated levels of engagement and satisfaction for their patients postdischarge.

References

Jun 3, 2015·Journal of Nursing Management·Rosa García-SierraFermín Martínez-Zaragoza
Aug 1, 2015·Journal of Healthcare Risk Management : the Journal of the American Society for Healthcare Risk Management·Gary L SculliJames P Bagian

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