Parental satisfaction with pediatric emergency care: a nationwide, cross-sectional survey in Korea

Korean journal of pediatrics
Hye Young JangJin Hee Lee

Abstract

This study attempted to examine parental satisfaction with pediatric emergency care (PEC) in Korea and investigate the features influencing overall satisfaction. A nationwide, cross-sectional survey was conducted among parents who had taken their children to an Emergency Department (ED) in the three years prior to the study. A 21-item, structured questionnaire was administered to the parents through a web-based system. Participants' satisfaction levels and the strength of the association between PEC components and overall satisfaction were rated using a 7-point Likert scale. In total, 1,000 parents participated in the survey, of which 402 (40.2%) stated that they were generally satisfied with the delivered PEC. Female participants, mothers, and parents with low-acuity patients were more likely to be dissatisfied with the delivered PEC. Although the ED environment was the lowest level of satisfaction, it did not significantly influence the respondents' overall levels of satisfaction. The most influential factors in terms of overall satisfaction were "nurses' professionalism" and "doctors' attitude and proper explanation". Parents' overall level of satisfaction with PEC is relatively low and is closely related to factors associat...Continue Reading

References

May 11, 1991·BMJ : British Medical Journal·R Fitzpatrick
Jan 8, 2004·Academic Emergency Medicine : Official Journal of the Society for Academic Emergency Medicine·Edwin D BoudreauxGlenn N Jones
Jul 1, 2005·Annals of Emergency Medicine·Adalsteinn D BrownPaula Blackstien-Hirsch
Dec 8, 2009·American Journal of Medical Quality : the Official Journal of the American College of Medical Quality·Shari Jule Welch
Jan 14, 2012·European Journal of Emergency Medicine : Official Journal of the European Society for Emergency Medicine·Orhan CinarKamil Nahit Ozmenler
Jun 30, 2012·Pediatric Emergency Care·Allan Evan ShefrinRan D Goldman
Oct 24, 2012·Journal of Korean Medical Science·Young Ho KwakHye Young Jang

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Citations

Apr 18, 2018·Journal of Developmental and Behavioral Pediatrics : JDBP·Sarah F KirschBárbara González-Arévalo
Dec 24, 2020·Emergency Medicine Journal : EMJ·Viola LöflathRuth Löllgen

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