Patient and family engagement in incident investigations: exploring hospital manager and incident investigators' experiences and challenges

Journal of Health Services Research & Policy
Josje KokRoland Bal

Abstract

Objective There is growing recognition among health care providers and policy makers that when things go wrong, the patient or their families should be heard and participate in the incident investigation process. This paper explores how Dutch hospitals organize patient or family engagement in incident investigations, maps out incident investigators' experiences of involving patients or their families in incident investigations and identifies the challenges encountered. Methods Semi-structured interviews were conducted with managers and incident investigators in 13 Dutch hospitals. Study participants (n = 18) were asked about the incident investigation routines and their experiences of involving affected patients or family members. Interview transcripts were coded and analysed using thematic content analysis. Results Our findings reveal that patient or family involvement in incident investigations is typically organized as a one-time interview event. Interviews with patients or their families were considered to be valuable and important in their own right and seen as a way to do justice to the individual needs of the patient or their family. Yet, the usefulness and validity of the patient or family perspective for incident inves...Continue Reading

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Citations

May 15, 2020·International Journal for Quality in Health Care : Journal of the International Society for Quality in Health Care·Siri WiigJeffrey Braithwaite
Mar 21, 2020·Journal of Patient Safety·Isolde Martina BuschAlbert W Wu
Feb 6, 2020·Journal of Patient Safety·Siri WiigRoland Bal

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