Patient engagement in clinical communication: an exploratory study

Scandinavian Journal of Caring Sciences
Wendy ChaboyerTracey Bucknall

Abstract

Existing practice strategies for actively involving patients in care during hospitalisation are poorly understood. The aim of this study was to explore how healthcare professionals engaged patients in communication associated with care transitions. An instrumental, collective case study approach was used to generate empirical data about patient transitions in care. A purposive sample of key stakeholders representing (i) patients and their families; (ii) hospital discharge planning team members; and (iii) healthcare professionals was recruited in five Australian health services. Individual and group semi-structured interviews were conducted to elicit detailed explanations of patient engagement in transition planning. Interviews lasted between 30 and 60 minutes and were digitally recorded and transcribed verbatim. Data collection and analysis were conducted simultaneously and continued until saturation was achieved. Thematic analysis was undertaken. Five themes emerged as follows: (i) organisational commitment to patient engagement; (ii) the influence of hierarchical culture and professional norms on patient engagement; (iii) condoning individual healthcare professionals' orientations and actions; (iv) understanding and negotiati...Continue Reading

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Citations

Nov 3, 2016·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Jennifer A WhittyWendy Chaboyer
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Aug 2, 2020·Australian Critical Care : Official Journal of the Confederation of Australian Critical Care Nurses·Georgia Tobiano, Benjamin R Mackie
Feb 8, 2020·Patient Education and Counseling·Tracey K BucknallWendy Chaboyer

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