Patient Engagement in Community Health Center Leadership: How Does it Happen?

Journal of Community Health
Anjana E SharmaMichael B Potter

Abstract

Patient engagement in primary care leadership is an important means to involve community voices at community health centers. Federally qualified health centers (FQHCs) are mandated to have patient representation within their governing boards, while practices seeking patient-centered medical home certification receive credit for implementing patient advisory councils (PACs). Our objective was to compare and contrast how community health centers engage patients in clinic management, decision-making and planning within governing boards versus PACs. Qualitative study conducted from August 2016 to June 2017 at community health centers in California, Arizona and Hawaii. We interviewed practice leaders of patient engagement programs at their site. Eligible clinics had patient representatives within their governing board, PAC, or both. We assessed patient demographics, roles and responsibilities of patients participating, and extent of involvement in quality improvement among governing boards versus PACs. We interviewed 19 sites, of which 17 were FQHCs that had governing boards. Of the 17 FQHCs, 11 had also implemented PACs. Two non-FQHC safety-net sites had PACs but did not have governing boards. Governing board members had formal, st...Continue Reading

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Jan 12, 2017·Journal of the American Board of Family Medicine : JABFM·Anjana E SharmaMichael B Potter
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Citations

Oct 28, 2019·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Vadim DukhaninMatthew DeCamp
Jan 9, 2021·Obstetrics and Gynecology·Christine DehlendorfJoia Crear-Perry

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