Patient expectations of emergency hospital admission: a cross-sectional questionnaire survey

European Journal of Emergency Medicine : Official Journal of the European Society for Emergency Medicine
Erin Whyte, Steve Goodacre

Abstract

Emergency admissions are rising, but little is known about the patient perspective. We aimed to explore the views of patients assessed for admission in terms of (i) whether they expected to be admitted, (ii) the comfort, convenience and safety of admission and (iii) whether satisfaction with care was influenced by expectations of admission being met. We undertook a cross-sectional survey of 200 patients who arrived by emergency ambulance and were assessed for the need for admission. Patients completed a questionnaire that recorded their expectations of hospital admission before a decision was made to admit or discharge and their satisfaction with the decision when it was made. The study population was 63% (127/200) female, with a mean age of 61 years. Around 45 of 200 (22.5%) patients expected themselves to be admitted, whereas 85/200 (42.5%) were actually admitted. Responses indicated that 74.5% [95% confidence interval (CI) 68.0-80.0%] agreed or strongly agreed that they felt safer in hospital than at home, 47.5% (95% CI 40.7-54.4%) felt more comfortable in hospital and 86.0% (95% CI 81.1-90.6%) agreed that it would be easier to provide treatment for them if they were admitted. We found no evidence of an association between p...Continue Reading

References

Aug 31, 2004·Emergency Medicine Journal : EMJ·C Taylor, J R Benger
Mar 4, 2009·Emergency Medicine Australasia : EMA·Simone Bartlett, Daniel M Fatovich
Oct 16, 2010·BMJ : British Medical Journal·Angela Coulter
Oct 16, 2010·BMJ : British Medical Journal·Glyn ElwynRichard Thomson
Aug 10, 2011·Archives of Internal Medicine·Wendy G AndersonAndrew D Auerbach

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Citations

Apr 18, 2019·Journal of General Internal Medicine·Emily S WangLuci K Leykum

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