Patient perceptions of the otolaryngology ward round in a teaching hospital

The Journal of Laryngology and Otology
M-L Montague, S S M Hussain

Abstract

This survey assesses patients' perceptions of a daily otolaryngology ward round in a teaching hospital. Initial, open-ended questionnaires generated themes from which a structured questionnaire was constructed. Patients' perceptions in a wide range of areas were examined by asking them to indicate on a Likert scale the extent to which they agreed or disagreed with a number of statements concerning various aspects of the ward round. One hundred patients were surveyed. The response rate was 79 per cent. The findings showed overall patient satisfaction with the ward round, particularly in the areas of information-giving regarding diagnosis, treatment and follow-up arrangements. The large size of the ward round appeared to be intimidating and induced anxiety for approximately one-third of patients. Patients wished the roles of staff present to be better defined and to be informed of the presence of medical students. One-third of patients perceived staff to use language that was difficult to understand. The survey identified some improvement opportunities and will assist our department with its on-going endeavours to improve the ward round experience for both patients and staff.

Citations

Nov 3, 2006·The Journal of Laryngology and Otology·R M NewbeginH C Richardson
Jul 20, 2011·The Journal of Laryngology and Otology·M L Barnes, S S M Hussain
Apr 4, 2013·American Journal of Surgery·Philip H PucherRajesh Aggarwal
Jul 19, 2012·Medical Education·Katherine Bristowe, Peter L Patrick
Dec 1, 2010·ANZ Journal of Surgery·Gowan L CreamerJonathan B Koea
Jul 3, 2013·Scandinavian Journal of Caring Sciences·Christine Leo Swenne, Bernice Skytt
May 5, 2016·International Journal of Health Care Quality Assurance·Victoria WaltonDavid Greenfield
Aug 4, 2016·British Journal of Hospital Medicine·Rachel HarveyDuncan Henderson
Oct 17, 2017·JBI Database of Systematic Reviews and Implementation Reports·Gitte NielsenLisbeth Uhrenfeldt
Feb 4, 2019·Irish Journal of Medical Science·Gemma ReddinKenneth Mc Donald
Feb 19, 2008·Medical Teacher·C NikendeiJ Jünger
Jun 22, 2021·ANZ Journal of Surgery·William McSweeneyRasika Hendahewa

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