Patient perspectives on test result communication in primary care: a qualitative study

The British Journal of General Practice : the Journal of the Royal College of General Practitioners
Ian J LitchfieldSheila M Greenfield

Abstract

Although the number of blood tests ordered in primary care continues to increase, efficient systems for the communication of blood test results to patients are lacking. This is a concern in terms of both patient safety and patient satisfaction. To gain an understanding of patient perspectives on organisational and technological aspects of current and prospective systems for communicating laboratory test results in primary care, and the influences that impact patients' preferred methods for receiving results. Qualitative study using patient focus groups in four primary care practices in Birmingham, UK. The primary care practices were purposively selected to ensure they varied in size, socioeconomic environment, and the default pathways they used to communicate test results. A total of 26 patients from the four practices who had had a recent blood test were recruited. Over a 6 month period in 2011, six, 1-hour focus groups were conducted at the four practices involved in the study. Patients expressed a preference for receiving results from the ordering GP or a clinically qualified member of staff. Suggestions for refining current systems included improved access to phlebotomy appointments, better management of patient telephone c...Continue Reading

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Citations

Aug 20, 2015·BMJ Quality & Safety·Nancy C Elder
Aug 6, 2015·BMJ Quality & Safety·Ian LitchfieldSheila Greenfield
Jun 16, 2018·Health Informatics Journal·Michael W SmithHardeep Singh
May 10, 2018·The British Journal of General Practice : the Journal of the Royal College of General Practitioners·Julie EvansBrian D Nicholson
Apr 25, 2018·The British Journal of General Practice : the Journal of the Royal College of General Practitioners·Brian D NicholsonRafael Perera
Mar 13, 2019·The British Journal of General Practice : the Journal of the Royal College of General Practitioners·Marianne PianoKatriina L Whitaker
Nov 7, 2019·The British Journal of General Practice : the Journal of the Royal College of General Practitioners·Alice TompsonClare Bankhead
Dec 8, 2020·Health Expectations : an International Journal of Public Participation in Health Care and Health Policy·Judith ThomasAndrew Georgiou

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