PMID: 9553306Apr 29, 1998Paper

Patient satisfaction after inpatient rehabilitation: different results at different follow-up times?

Das Gesundheitswesen
A Kosinski, H Raspe

Abstract

Different Results at Different Times of Questioning? In 1994 a quality assurance programme for the German medical rehabilitation system was introduced by the national association of pension funds. One of its five parts focussed on patients' satisfaction and health effects. Both domains were to be assessed by postal questionnaires. The first section of the instrument enquired about patients' perceptions and evaluations of both rehabilitation structures and processes. It is well known that satisfaction surveys tend to underestimate the true level of criticism due to social desirability bias. This is especially problematic in the context of quality assurance programmes where criticism can be seen as one driving force of improvement. The magnitude of the bias depends on many factors. In this study we tested the influence of different time intervals between discharge from rehabilitation clinic and first postal contact. We conducted an experimentally varied satisfaction survey among four groups of rehabilitands. If necessary, the first postal questionnaire was followed by two reminders. One Bavarian pension fund for blue collar workers. 520 rehabilitands were recruited from various rehabilitation clinics specialized in muskuloskeleta...Continue Reading

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